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Shipping, Returns and Exchanges


***GRAB BAGS, MYSTERY BAGS, BLACK FRIDAY RELEASES (tees with black & purple border around them) & 25 DAYS OF CHRISTMAS TEES ARE EXCLUDED FROM THE 25% OFF SITE-WIDE SALE AND FROM ALL OTHER DISCOUNTS***

 

Shipping Time Frame:

Orders that don't contain a grab bag take 10-12 business days from the day after you place your order to process before shipping out. Our business days are Monday - Friday. We are striving to be ahead of this schedule and hope to get your order out sooner. Orders must be placed before December 13th in order for you to receive them by Christmas.

Returns:

Our return policy period lasts 30 days. Unfortunately, if 30 days have gone by since the day you received your order we can’t offer you a refund or exchange. Your return must be postmarked before the 30 day period ends or your return will not be processed. 
To be eligible for a return, your item must be unused and in the same condition that you received it. Items that are washed will not be exchanged or refunded. 
To return your product, you should mail your product to: 
ATTN: RETURNS
2251 Joe Bruer Rd.
Level Plains, AL 36322
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Within your return, please include a note with the following information:

  • Your Name
  • Your Order Number
  • Reason for Return
To complete your return, we require a receipt or proof of purchase. This can be found in your e-mail confirmation.
HOLIDAY RETURNS WILL BE EXTENDED UNTIL JANUARY 15TH.

 

Exchanges: 

Exchanges only allowed on full price items, sale items are FINAL SALE. If you need to exchange the shirt for a different size please make sure to leave a note in the package on what size you would like to exchange it for and mail it to:
ATTN: EXCHANGES
2251 Joe Bruer Rd.
Level Plains, AL 36322
Please send us an email at sales@crazycoolthreads.com with your tracking information with ATTN: Returns/Exchanges in the subject line. Please allow 3-5 business days for us to process your request once we receive your package. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We do not pay for return shipping labels on exchanges. However, we do pay for the shipping when we send the item back to you. Shipping costs are non-refundable. 

Within your exchange, please include a note with the following information:

  • Your Name
  • Your Order Number
  • Reason for Exchange 
HOLIDAY EXCHANGES WILL BE EXTENDED UNTIL JANUARY 15TH.

Damaged Items

If you have a damaged or incorrect item, you must contact us at sales@crazycoolthreads.com or by phone with a picture of the item within 7 days of receiving your order. Damaged items will receive a prepaid return label so that you can send the item back at no cost to you! 

Lost or Stolen Packages

Crazy Cool Threads is not responsible for lost or stolen packages or shipping issues once the package leaves our facility. Once the package leaves our facility, the responsibility of USPS or FedEx- please watch your tracking information for updates on the location of your package. 
The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team so we can assist you.

 

Address Changes:

Address changes must be made during regular business hours, Monday- Friday 9AM- 5PM CST. If your order ships with an incorrect address, please contact USPS for further information. At this time once your order ships, we no longer hold responsibility for the package.